Home 9 Liability

Liability

Travel

Travel, individual and organised group travel do not fall under the responsibility of the Sultans Trail Foundation.
The responsibility for these trips lies with the organisers. The payment and financial settlement therefore also run via the relevant travel organiser(s).

Privacy Policy

We prefer to collect as little data from you as possible. However, this is sometimes necessary, for example to deliver your order or to gauge what you think of a new product page. Sultans Trail handles your data carefully and ensures that your privacy is guaranteed.

That is why we give you these four privacy promises:
We protect your personal data as if it were our own.
We only use your personal data for the purposes described in this privacy statement.
We do not store your data longer than is necessary to achieve the purposes stated in this privacy statement.
We only share your personal data if this is necessary for the execution of the agreement.
What personal data does Sultans Trail process?
In order to execute the agreement you enter into with us, we need the following personal data from you.

Name and address details

Your name is stored, we need your address and place of residence to draw up invoices, to contact you or to come by for a cup of coffee (if you ever invite us).
Company details
It is nice to keep personal and business separate. That is why we ask you to fill in your (company) name and business address when you purchase our products as a company.
E-mail address
We store your e-mail address so that it is possible to send you important messages about your order or account. We can also use your e-mail address to keep you up-to-date on new developments at Sultans Trail via newsletters. Of course, you have the option to unsubscribe from this.
Telephone number
We use your telephone number to contact you in an emergency or to ask for your input.
Payment details
We store payment details – such as your PayPal – and credit card details, your account number and your name as account holder – after a successful order. We also use other parties to process your payments, such as Pay.nl and credit card companies. When you place an order, we create both a unique quotation number and invoice number that are linked to your account.
Other data that Sultans Trail processes
We also collect some personal data that is not intended for the execution of an agreement. We do this on the basis of a legitimate interest or with your permission. This concerns the following data.

Cookies

Some of the aforementioned personal data in combination with the cookies we place make it possible for us to see how you use our website and services and what your interests are. This allows us to better adapt our website, services and advertisements to your taste. The permission you have given for placing cookies and showing advertisements can be withdrawn at any time.

Other personal data

It sometimes happens that we receive additional personal data via social media messages or via e-mail messages that we have not requested. If we do not need this personal data to help you further, we will delete it – as far as technically possible.

Purposes of data processing
Of course, we do not process your personal data without underlying reasons, but we need them for:

providing access to our website and services;
making useful functionalities on our website work, so that, for example, your shopping cart is saved on a subsequent visit;
entering into and executing your agreement with us, so that we know which services you are entitled to;
making contact, for example to help you with a problem you are encountering;
handling your complaint, for a long and happy relationship;securing our services and combating fraud, so that, for example, no one else pretends to be you;

After obtaining your consent, we also use your personal data for:

  • gaining insight into the use of our website, so that, for example, we know which pages need to be better designed;
  • improving and evaluating our website and services, so that, for example, we know which new functionalities you would like to see in our services;
  • tailoring our content to your interests, so that, for example, you do not see advertisements on Google or Facebook that have no added value;
  • We will not use your personal data for purposes other than those discussed above, unless you have given prior consent or we are legally obliged to do so.
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